note: There also is a video on the story 

This is from the New Jersey Star-Ledger Dated June 17,2004

              Internet company restores service

                          By Joseph R. Perone, Star-Ledger Staff

      About 10,000 high-speed Internet customers of NorVergence were without service yesterday after the Newark telecommunications company failed to make a payment to its network carrier, Qwest Communications.  

   NorVergence Chief Executive Peter Salzano said the company failed to make a payment to Qwest for the phone lines his company leases. "We had some financial matters that needed to be cleared up," he said. "Qwest had turned off some of our circuits nationally. This was a working capital issue."  

   Salzano said his company made a payment to Qwest to restore service. "They received what they needed to receive," he said, "and they are turning us back on." 

    Confused customers initially were told yesterday the NorVergence network was having technical problems. "Their customer service lines were busy for three hours," said Steve Riess, a head-hunter in Chicago. "I haven't had Internet service since 2 p.m. Tuesday afternoon.  

   Qwest spokesman Claire Mylott said there were no outages within the Qwest network, and cited a "confidential customer matter" in declining further comment.

   Leasing News has received many customer and other complaints regarding Norvergence, which have been fielded by management as “normal” complaints “as any telephone company would receive about service.”  Leasing News was able to resolve some of them. 

  Here is one story:   http://www.leasingnews.org/Weekly%20Report/Weekly_Report-10-15.htm  

and a response from Robert J.Fine

 http://www.leasingnews.org/archives/October%202003/10-17-03.htm#nove